تعلن شركة طيبة للصناعات الغذائية عن حاجتها موظف اداري
Teeba Investment for Developed Food Processing.
A subsidiary of IDJ (Almarai & PepsiCo) is looking for a Customer Service Associate to join our team.
Duties & Responsibilities:
• Answering calls from customers professionally and responding to customer inquiries and complaints.
• Escalating inquiries to the appropriate team, when necessary.
• Raising support tickets to enable tracking and resolution of customer requests.
• Provide excellent services and ensure customer satisfaction by solving customer queries.
• Work on projects to improve customer experience and satisfaction.
• Conduct phone surveys with customers and collect data that assess on decision making.
• Understand and strive to meet or exceed customer service metrics while providing excellent customer service.
Qualifications:
Bachelor's degree in Business administration or in any related field • 0-2 years of experience in a similar role
• Good command of English Language (writing & speaking)
• Excellent verbal communication skills
Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
NOTE: Having a car is a must.
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