القائمة الرئيسية

الصفحات

اذا اردت البحث عن جديد الوظائف تستطيع البحث عن موقعنا من خلال الكتابة في جوجل (باب رزق الاردن ) حيث سيظهر لك موقعنا و تطبيقنا .

مطلوب موظفين سوشال ميديا للعمل لدى شركة اكستنسيا

مطلوب موظفين سوشال ميديا للعمل لدى شركة اكستنسيا 





Digital Media Advisor main roles is to provide real-time online customer support via social media channels such as Facebook, Twitter & Instagram by quickly answering the question, reactions and complaints from customers.

Improve customer satisfaction and prevent damage to the company's reputation by observing how the audience is engaging online.



Responsibilities

·        Responding quickly to customer comments & direct messages waiting on queues.

·        Monitoring the audience trends and raising flags for urgent matters.

·        Turning negative into positive.

·        Providing effective rebuttals to objections raised by customers.

·        Patience to resolve customer’s complaints as per process and workflows.

·        Communicating effectively, promptly, courteously and accurately.

·        Proper probing to recognize important information and identify customer needs.

·        Writing contexts free of errors, strong in sentences structure, grammar, punctuation usage..etc.

·        Adapting quickly by switching to different social media platforms throughout the day and the different reply forms to each platform.

·        Attention to small details when solving cases to avoid irritating the customers.

·        Escalating the correct tickets to their counterpart departments.

·        Willing to go the extra mile regarding customer requests and providing a fine customer experience.

·        Solving customer's problems from the first time to reduce the queue. (FCR)



Basic Qualifications & Skills

·        Bachelor degree.

·        B2 and above English skill.

·        Typing speed > 30 WPM (Word Per Minute).

·        Typing accuracy > 95% in Arabic & English.

·        Excellent in written communications in Arabic & English.

·        Attentive and comprehensive reading skill.

·        Technical skills (preferred) Windows OS, MS Office, Internet exposure.

·        Customer Service attitude and problem-solving ability.

·        Sense of logic.

·        Attention to details.

·        Time management.


Preferred Qualifications

·        Digital Marketing & Social Media courses.

·        Community management/ Admin role for a social media business pages.

·        Preferable 1 – 2 years of experience in customer support role in a call center.


رابط التقديم - Apply Here



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